Terms of Service and Refund Policy

Last Updated: August 3, 2026
Welcome to Full Stack Shannon ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, services, and web development/design products. By scheduling a consultation, entering into an agreement, or purchasing services from us, you agree to be bound by these Terms.1. Services & Scope of WorkFull Stack Shannon provides web design, software engineering, technical consultation, and digital optimization services. The specific deliverables, timelines, and scope of work for your project will be outlined in your individual Client Proposal, Statement of Work (SOW), or Service Agreement.
2. Payments & Pricing ModelsWe offer flexible payment structures to accommodate client needs. All fees are quoted in USD and are non-refundable except as explicitly provided herein.2.1 Initial Collaboration Meeting Fee Before commencing work on a custom project, clients complete an initial collaboration and discovery meeting. The cost of this initial consultation is $45.00 USD.
Credit Application: The full $45.00 USD meeting fee will be credited directly toward your total project balance if you elect to proceed with a project engagement or subscription agreement.2.2 Payment Structures Clients may choose between two primary billing options for project execution: Option A: One-Time Upfront Payment
Payment Schedule: Clients choosing the lump-sum model pay the total project amount listed in their SOW upfront or across designated milestone payments (e.g., 50% deposit upon contract signing, 50% upon final delivery/launch).
Scope Completion: Upon full payment, title to final custom code and assets transfers to the client in accordance with Section 4.Option B: Installment / Subscription Toward Total Balance
Payment Structure: Clients may opt to pay for their project via recurring monthly subscription installments that apply directly toward the total one-time project fee quoted in their agreement
.Duration: Installments continue monthly until the total baseline project price is paid in full.
Default / Acceleration: If a recurring subscription payment fails or is cancelled before the total balance is satisfied, the remaining unpaid balance of the full project price becomes immediately due and payable.3. Post-Project Maintenance & Ongoing ServicesOnce the total upfront balance or installment plan for a project is satisfied in full, clients may transition into an ongoing maintenance plan:3.1 Elective Maintenance Subscription
Transition: Upon reaching full payment of the original project fee, your recurring billing does not automatically renew for project creation. Instead, clients may choose to transition into a recurring
Monthly Maintenance & Support Fee
Scope of Maintenance: Maintenance subscriptions cover software updates, security patches, routine backups, performance monitoring, and minor bug fixes as specified in your Maintenance Plan agreement
Cancellation: Maintenance plans operate on a month-to-month basis and can be cancelled at any time with a thirty (30) day written notice prior to your next billing date.4. Intellectual Property & Code Ownership
Pre-Existing IP & Frameworks: We retain ownership of all pre-existing tools, open-source modules, proprietary frameworks, and reusable code libraries utilized during development
Ownership: Subject to full payment of all owed fees (including the full upfront amount or completion of all subscription installments), the client is granted ownership rights to custom graphics, written content, and bespoke code created specifically for the project.
Withholding Rights: We reserve the right to suspend web hosting, restrict site access, or withhold final asset deployment if any payments, installment obligations, or meeting fees remain past due.5. Client Obligations & Content SubmissionsClients are responsible for supplying required content, images, text, branding assets, and access credentials in a timely manner.Project timelines detailed in proposals are contingent upon client responsiveness. Delays caused by late content submissions or missed feedback windows may extend estimated completion dates.6. Refunds & Cancellations
Consultation Fees: The $45 collaboration meeting fee is non-refundable once the consultation session has occurred, though it remains applicable as a credit toward project work within ninety (90) days
Development Installments: Payments made toward one-time fees or installment subscriptions are non-refundable once work on the corresponding development phase has commenced.7. Limitation of Liability To the maximum extent permitted by applicable law, Full Stack Shannon shall not be liable for any indirect, incidental, consequential, special, or punitive damages—including lost profits, lost data, or business interruption—arising out of or in connection with the use of our services or third-party platforms (e.g., hosting providers, plugin vendors, API providers).8. Changes to Terms We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services following any modifications constitutes acceptance of the revised Terms.9. Contact Information If you have any questions regarding these Terms or your billing structure, please contact us:
Website: fullstackshannon.com
Email: shannonwhite@fullstackshannon.com